what black friday copy teaches us about bad writing

What Black Friday copy teaches us about bad writing

Every November, a fascinating thing happens to the English language. Businesses that spend eleven months communicating in perfectly reasonable prose suddenly discover a new thesaurus. Sentences get shorter. Exclamation marks multiply. The word “unmissable” appears, despite being, technically, a word…
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how to create a style guide your team will actually use

How to create a style guide your team will actually use

Most content problems aren’t creativity problems. They’re consistency problems. The blog reads like three different people wrote it because three different people did. The email uses “enquiry” while the website spells it “inquiry”. One page calls it a free trial,…
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how narrative sequencing shapes buying decisions

How narrative sequencing shapes buying decisions

There’s a story happening in your buyer’s head before they ever read a word you’ve written. They’ve already half-decided you’re interesting or irrelevant. They’ve got anxieties you don’t know about, alternatives they’re already considering and a very short list of…
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