how to create a style guide your team will actually use

How to create a style guide your team will actually use

Most content problems aren’t creativity problems. They’re consistency problems. The blog reads like three different people wrote it because three different people did. The email uses “enquiry” while the website spells it “inquiry”. One page calls it a free trial,…
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how narrative sequencing shapes buying decisions

How narrative sequencing shapes buying decisions

There’s a story happening in your buyer’s head before they ever read a word you’ve written. They’ve already half-decided you’re interesting or irrelevant. They’ve got anxieties you don’t know about, alternatives they’re already considering and a very short list of…
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what ai thinks conversational tone means

What AI thinks “conversational tone” means

Imagine you’ve just asked a question. Nothing complicated. Something like “what should I include in a company blog post?” And the response begins: “Great question! When it comes to crafting compelling blog content that truly resonates with your audience, there…
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why your brief is the problem, not the writer

Why your brief is the problem, not the writer

There’s a particular kind of feedback that lands in a writer’s inbox about once a month. It says something like, “This isn’t quite what we were looking for”. Sometimes it’s more specific. Sometimes it’s less. What it almost never includes…
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how to handle being ghosted by clients

How to handle being ghosted by clients

I want to start by acknowledging something the freelance industry doesn’t say enough. Being ghosted by a client is genuinely awful, and the awfulness doesn’t scale sensibly with the length of the relationship. You can work with someone for three…
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the overdue death of keyword first thinking

The overdue death of keyword-first thinking

How many of you have been presented with a brief containing a keyword phrase so syntactically broken it reads like it was written by someone falling down a flight of stairs? “Best affordable plumber London emergency no call-out fee.” You…
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why speed is a terrible content strategy

Why speed is a terrible content strategy

Let me tell you about a client conversation that made me need a brief lie-down. A few weeks ago, a freelance client came to me with a mission. Bright-eyed, motivated, and armed with what he believed was a genuinely brilliant…
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